Gorilla 76 is always looking for full-time Client Success Executive candidates. As part of the Client Success Department, you’ll be responsible for managing your own set of clients while also supporting the initiatives of both the department and the agency as a whole.
Your key accountabilities will include:
Before applying, please review the following:
Your role
This position focuses on building and owning client relationships. You’ll be responsible for developing relationships that promote retention and loyalty. This is a highly visible and strategic role. You’ll be required to have a deep understanding of your clients’ business objectives, challenges and needs. Your days will revolve around client-facing conversations and interactions via meetings, emails and Slack.
What that looks like:
Internally, your in-depth knowledge and understanding of the client and their business will serve as the voice of the client. You're responsible for the day-to-day management of your clients' work. You'll work closely with the internal team to ensure that projects are delivered on time, within scope and have been quality checked for both Gorilla and client standards/expectations.
What that looks like:
Within the Client Success department, you’ll work closely with the Client Success Director and other Client Success Executives to build upon our clients’ experiences with Gorilla. Every interaction with our clients is an opportunity to create a great experience. You’ll be responsible for proactively developing and maintaining exceptional client experiences throughout the relationship.
What that looks like:
Putting your role into perspective
After a client agrees to a Phase One Implementation plan, the Client Success Executive will kick off the relationship with the client. This call will serve as an onboarding meeting where you’ll go through the roles and responsibilities, expectations, timelines, etc. From there, you'll schedule a weekly status call with the client and begin working with the internal team on the execution of the services within their Phase One plan. You'll be the main point of contact for the client from start to finish of their Phase One Implementation plan.
Within three months you’ll...
Within six months you’ll…
Within one year you’ll…
The person
The team
While small and tightknit, we’re a team, not a family. This helps us hold one another accountable. If you’re wondering who we are - look to our manifesto and five core values. Check out our Instagram. And see what people say about us on Glassdoor.
You'll use the following tools to get work done
By applying for this position, you are certifying that the information provided on this application form and any other documents provided to Gorilla 76 are complete and accurate. If asked to provide work samples, you are certifying that samples provided were created by you. Withholding information or providing false information will result in a refusal to hire or termination of your employment. This application is valid for 90 days, and you must reapply for consideration beyond 90 days.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle and policy at Gorilla 76, where employment is based upon your capabilities and qualifications without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship status, marital status or any other legally protected characteristic. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
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